jC
jonathan C
1 reviews | Active since Nov 2024
19 Mar 2025, 17:57
old mutual useless client service
Old mutual should really invest in a client complaints call centre.
seeing that if you right to the old mutual client complaints regarding their terrible service and non service delivery. you receive a automated response and nothing more... 5 days later even their own people send them emails asking them to respond to my emails. I really think that a company that is in the financial service should atleast have the decency to respond to their clients...
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Old Mutual's replyOfficial
19 Mar 2025, 18:02Good day Jonathan C,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply19 Mar 2025, 18:02
Official
Good day Jonathan C,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
Best regards,