Old Mutual- useless!

When I needed to withdraw my pension fund, I received no help or advice from Old Mutual. I went to my nearest branch and was told that branches don’t offer advice, I must phone head office. I was sent documents from head office that I could not complete alone. The email address was a “do not reply” one, so I hit another dead end. Eventually I asked a broker for assistance as calling the Old Mutual call center is a complete waste of time... your call is never answered, just music and automated announcements about your call being important. This has been going on since January, it is now April. I am losing interest on money daily that Old Mutual REFUSES to pay out. It’s more than 5 weeks since all documents were successfully submitted, and I have yet to hear a word. I have emailed them THREE times now and have not received any response. By far the worst institution to try and do business with and I would not recommend their services to anyone!