OLD MUTUAL: UNWILLINGNESS TO ASSIST WITH PAYOUT

Customer number: ***1 Committed Investment Plan/1: Wealth Defender Life Fund

I have been in constant contact with Old Mutual, via email and telephonically, to resolve the payout of this.

This has not been paid for many years, and my husband (who was the benefiary) has passed away.

I have requested that this be paid out. I have been told that UNDER R15000 can be paid out, but because mine is slightly over they won't help me. I have, in writing, and on recorded voice, expressed that I would HAPPILY forfeit the difference as I have someone to bury and I urgently need these funds.

All I get is emails bouncing me from one department to another, with NO call back and NO resolution.

This was paid up years ago. No input of funds.

There is NO REASON for Old Mutual to hold onto the funds that are clearly mine.

I am happy to sign whatever is necessary, but NO ONE assists me.

Why will no one help me???? Why do I have to beg for my money???