OLD MUTUAL UNPAID FUNERAL CLAIM

I have had a Funeral Policy with Old mutual for a period longer than a year.

My Cousin was ******ed on the 27th of September 2023.

after obtaining relevant documents, I submitted a claim on the 3rd of october if not mistaken for a funeral to be held on the 7th.

I thought I was safe since OM "PAYS IN 4 HOURS"

As am writting this review, claim has not been paid and funeral took place on the 7th.

I dnt know why talk about 4 hours if claim will take the whole month.

What is the purpose of a funeral POLICY ?

Imagine having to worry if the funeral will happen or not happen.