Old Mutual Unit Trust Unprofessional

Item: Old Mutual
Rating: 1
Author: Danielle N

I've been trying to close a Trust that has vested. I explained the first time (1 June) I called to the service agent that the TRUST bank account has been closed since 30 March. Since then whenever I speak to someone or email - the goal posts shifts... Today I receive a uncalled for email from Jean Rhoode that I should go open a new bank account for this to be sorted. I am fed up. After phoning in 3 times and trying to get ahold of Jean Rhoode I left a message and no one has phoned me back. I am appalled by your service.

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

08 Jun 2016, 21:33

Dear Danielle

Thank you for bringing this matter to our attention. We will investigate and provide you with feedback to resolve.

Kind regards

Belinda Hunt

Complaints Management

Old Mutual's reply08 Jun 2016, 21:33

Official

Dear Danielle

Thank you for bringing this matter to our attention. We will investigate and provide you with feedback to resolve.

Kind regards

Belinda Hunt

Complaints Management

Old Mutual's replyOfficial

13 Jun 2016, 13:24

Hi Danielle

The payment has been finalised. I trust that you are satisfied with the manner in which the complaint was resolved.

Thank you for allowing us the opportunity to resolve the matter with you.

Kind regards,

Brent Sellidon

Old Mutual's reply13 Jun 2016, 13:24

Official

Hi Danielle

The payment has been finalised. I trust that you are satisfied with the manner in which the complaint was resolved.

Thank you for allowing us the opportunity to resolve the matter with you.

Kind regards,

Brent Sellidon

Danielle N's updateReviewer Update

13 Jun 2016, 13:29

Thank you for your help in this regard Brent! I appreciate your and Carlos' work in this regard

Danielle N's update13 Jun 2016, 13:29

Reviewer Update

Thank you for your help in this regard Brent! I appreciate your and Carlos' work in this regard