Old Mutual *********?

<p>I am an Old Mutual policy holder and have been paying my premium for 30 years. I have recently discovered that my premiums were not being deducted. I contacted the call centre and asked what the problem was. Natalie told me that my policy had run its term and has matured. They have reinvested the policy on my behalf. They presumably sent me a letter to tell me that my policy was ending. I did not receive such a letter or any other correspondence via phone or e-mail. I verified all my contact details with their call centre consultants and all is correct.</p> <p>I now want my money! Not so easy! It is going to take at least 15 working days and a lot of unnecessary paperwork and correspondence to receive the money that they owe me! To put the cherry on the cake, Old Mutual will not be liable for any costs incurred or lost due to their investment decision without their client’s approval!</p> <p>If Old Mutual does this to all their clients, they are getting commissions on investments for free. It is ********* of them to make no effort in contacting their clients when their policy term expires or matures.</p> <p>If you are an Old Mutual customer be aware of this practice and make sure to contact them regularly.</p> <p> </p> <p> </p>