RK
Ratanang K
1 reviews | Active since Feb 2025
12 Feb 2025, 08:29
Old mutual unauthorized debit orders.
Old Mutual to say I am disappointed would be an understatement. My policy lapsed and I intentionally left it like that as I was happy to let it go. This happened over 5 months ago I fail to understand why you are debiting my account again for a policy which lapsed and I didn't authorise to have it reactivated. You have debited my account twice since Saturday for a policy that has lapsed why?
I feel like you are going into my account without my permission, taking my money without my permission. I want my money back today and I want it all back. I told your complaints person that I want this sorted and asked turn around time and I have not had any responds.
I feel like if I were to ask around I am not the only person with this problem. Please refund all my money today because I have had enough of you taking people's money without permission.
Helpful (0)
Replies (11)0
Replies (11)
Old Mutual's replyOfficial
12 Feb 2025, 08:40Good day Ratanang,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply12 Feb 2025, 08:40
Official
Good day Ratanang,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
RK
Ratanang K's updateReviewer Update
12 Feb 2025, 08:42Stop with the generic responds and sort issues out please.
Having a robot respond to human problems is so wrong
Give solutions not generic robot answers
Having a robot respond to human problems is so wrong
Give solutions not generic robot answers
RK
Ratanang K's update12 Feb 2025, 08:42
Reviewer Update
Stop with the generic responds and sort issues out please.
Having a robot respond to human problems is so wrong
Give solutions not generic robot answers
Having a robot respond to human problems is so wrong
Give solutions not generic robot answers
Old Mutual's replyOfficial
12 Feb 2025, 08:46Good morning Ratanang,
We have escalated this with the relevant team, and they will reach out to you shortly to assist.
Kind regards,
Old Mutual Complaints Management.
We have escalated this with the relevant team, and they will reach out to you shortly to assist.
Kind regards,
Old Mutual Complaints Management.
Best regards,
Old Mutual's reply12 Feb 2025, 08:46
Official
Good morning Ratanang,
We have escalated this with the relevant team, and they will reach out to you shortly to assist.
Kind regards,
Old Mutual Complaints Management.
We have escalated this with the relevant team, and they will reach out to you shortly to assist.
Kind regards,
Old Mutual Complaints Management.
Best regards,
RK
Ratanang K's updateReviewer Update
12 Feb 2025, 08:55Let me guess within 3 days neh.
At that moment in time the money you guys help d yourselves to is money for my son's dipper's. What must i do now? Use news paper while I wait for your team to resolves something that should have never happ ned in the first place neh.
At that moment in time the money you guys help d yourselves to is money for my son's dipper's. What must i do now? Use news paper while I wait for your team to resolves something that should have never happ ned in the first place neh.
RK
Ratanang K's update12 Feb 2025, 08:55
Reviewer Update
Let me guess within 3 days neh.
At that moment in time the money you guys help d yourselves to is money for my son's dipper's. What must i do now? Use news paper while I wait for your team to resolves something that should have never happ ned in the first place neh.
At that moment in time the money you guys help d yourselves to is money for my son's dipper's. What must i do now? Use news paper while I wait for your team to resolves something that should have never happ ned in the first place neh.
Old Mutual's replyOfficial
12 Feb 2025, 09:08Good morning Ratanang,
We fully understand the urgency and sincerely apologise for the frustration caused. We can assure you that our team will be in touch to assist.
Kind regards,
Old Mutual Complaints Management.
We fully understand the urgency and sincerely apologise for the frustration caused. We can assure you that our team will be in touch to assist.
Kind regards,
Old Mutual Complaints Management.
Best regards,
Old Mutual's reply12 Feb 2025, 09:08
Official
Good morning Ratanang,
We fully understand the urgency and sincerely apologise for the frustration caused. We can assure you that our team will be in touch to assist.
Kind regards,
Old Mutual Complaints Management.
We fully understand the urgency and sincerely apologise for the frustration caused. We can assure you that our team will be in touch to assist.
Kind regards,
Old Mutual Complaints Management.
Best regards,
RK
Ratanang K's updateReviewer Update
12 Feb 2025, 09:11Don't worry as I wait I'll be sourcing out news paper to use for my son's dipper's because Might Old Mutual will take it's sweets time to respond.
RK
Ratanang K's update12 Feb 2025, 09:11
Reviewer Update
Don't worry as I wait I'll be sourcing out news paper to use for my son's dipper's because Might Old Mutual will take it's sweets time to respond.
Old Mutual's replyOfficial
12 Feb 2025, 09:20Hi Ratanang,
We note your concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply12 Feb 2025, 09:20
Official
Hi Ratanang,
We note your concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
RK
Ratanang K's updateReviewer Update
12 Feb 2025, 13:43Still no answer as to when I will get my money back. You are very quick to debit people who have no active policies with you but when you have to pay them back you ask for bank statements and tell them you are investigating. Old Mutual is very selfish. I am sure I'm not the only person with this problem maybe I should send out a Twitter post and see how many other people have had their money taken by Old Mutual with no permission.
You will be glad to know I found a few newspapers I can use s dipper's for my son while you people decide to investigate my money which you took.
You will be glad to know I found a few newspapers I can use s dipper's for my son while you people decide to investigate my money which you took.
RK
Ratanang K's update12 Feb 2025, 13:43
Reviewer Update
Still no answer as to when I will get my money back. You are very quick to debit people who have no active policies with you but when you have to pay them back you ask for bank statements and tell them you are investigating. Old Mutual is very selfish. I am sure I'm not the only person with this problem maybe I should send out a Twitter post and see how many other people have had their money taken by Old Mutual with no permission.
You will be glad to know I found a few newspapers I can use s dipper's for my son while you people decide to investigate my money which you took.
You will be glad to know I found a few newspapers I can use s dipper's for my son while you people decide to investigate my money which you took.
Old Mutual's replyOfficial
12 Feb 2025, 13:46Good day Ratanang,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply12 Feb 2025, 13:46
Official
Good day Ratanang,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
RK
Ratanang K's updateReviewer Update
12 Feb 2025, 13:48Stupid automatic responds lol.....
Give back my money you debited with no permission please
Give back my money you debited with no permission please
RK
Ratanang K's update12 Feb 2025, 13:48
Reviewer Update
Stupid automatic responds lol.....
Give back my money you debited with no permission please
Give back my money you debited with no permission please
Old Mutual's replyOfficial
12 Feb 2025, 13:50Good morning Ratanang,
We have escalated this with the relevant team, and they will reach out to you shortly to assist.
Kind regards,
Old Mutual Complaints Management.
We have escalated this with the relevant team, and they will reach out to you shortly to assist.
Kind regards,
Old Mutual Complaints Management.
Best regards,
Old Mutual's reply12 Feb 2025, 13:50
Official
Good morning Ratanang,
We have escalated this with the relevant team, and they will reach out to you shortly to assist.
Kind regards,
Old Mutual Complaints Management.
We have escalated this with the relevant team, and they will reach out to you shortly to assist.
Kind regards,
Old Mutual Complaints Management.
Best regards,