AB
Avril B
1 reviews | Active since Oct 2020
07 Oct 2020, 12:00
Old Mutual unacceptable service
Used USSD service referred to 0860 numbers have tried the number twice waited for over 20 minutes at a time for both calls, waiting for an consultant to answer. Sent 2 emails as of yet only received automatic response nothing else. This in response to an sms received from Old Mutual on Friday 2nd October and today being the 7th with no response. If someone could please get back to me as soon as possible. Kind regards Avril Bethwaite
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Old Mutual's replyOfficial
07 Oct 2020, 16:00Dear Avril B
We are sorry to hear about the service experienced. We will investigate and respond to you directly.
Regards
Complaints Management
We are sorry to hear about the service experienced. We will investigate and respond to you directly.
Regards
Complaints Management
Old Mutual's reply07 Oct 2020, 16:00
Official
Dear Avril B
We are sorry to hear about the service experienced. We will investigate and respond to you directly.
Regards
Complaints Management
We are sorry to hear about the service experienced. We will investigate and respond to you directly.
Regards
Complaints Management