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sarah P
1 reviews | Active since Jul 2015
08 Jun 2019, 20:26
Old Mutual unable to pay my retirement fund
Old Mutual has bad service and i would not advise anyone in the world to invest their money with that company. its been 3 months since i have retired but have not recieved my payout they keep on making excuses not to pay out.
Not to mention their rude consultants i will not advise anyone to do business with such organisation that can not value a customer. its great to contribute bt to get payout there is so many stories. Bad experience in my life had to ask my child to help me escalate this problem. My contact number is ********** 999
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Replies (2)
Old Mutual's replyOfficial
10 Jun 2019, 11:27Dear Sarah
Thank you for the review. We do apologise for the delay and bad experience. We will investigate and resolve with the member directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review. We do apologise for the delay and bad experience. We will investigate and resolve with the member directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual's reply10 Jun 2019, 11:27
Official
Dear Sarah
Thank you for the review. We do apologise for the delay and bad experience. We will investigate and resolve with the member directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review. We do apologise for the delay and bad experience. We will investigate and resolve with the member directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
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sarah P's updateReviewer Update
12 Jun 2019, 19:13Good evening
Its wednesday and member has not been contacted yet or updated on what is being done. This proves bad service and customers are not valued why should people then invest their money with Old Mutual?
Its wednesday and member has not been contacted yet or updated on what is being done. This proves bad service and customers are not valued why should people then invest their money with Old Mutual?
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sarah P's update12 Jun 2019, 19:13
Reviewer Update
Good evening
Its wednesday and member has not been contacted yet or updated on what is being done. This proves bad service and customers are not valued why should people then invest their money with Old Mutual?
Its wednesday and member has not been contacted yet or updated on what is being done. This proves bad service and customers are not valued why should people then invest their money with Old Mutual?