RA
Ralph A
1 reviews | Active since Oct 2009
08 Sept 2020, 11:16
OLD MUTUAL UNABLE TO COPE WITH COVID-19 - POOR SYSTEM CAPABILITIES. "CUSTOMER IS NOT KING"!
Call centre - non-existent response. Old Mutual unable to produce call centre capabilities, as a result of COVID-19, and staff working from home. The system tells you that there are call delays, and that you should hold on, and that a consultant will be available to you shortly. I held on for about 10 minutes, and then I was cut-off. Wouldn't it be better, that the system allows you to leave a voice mail message, in order for a consultant to contact you?
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
08 Sept 2020, 12:41Dear Ralph
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply08 Sept 2020, 12:41
Official
Dear Ralph
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management