BS
Boshoff S
1 reviews | Active since May 2021
03 Aug 2021, 08:57
Old Mutual unable to change a phone number and unlock account.
I have been trying to get Old Mutal to send me a new password for the last month so I can log into my Secure services. I work overseas and they are unable to unlock my account or configure their secure services to send the new passowrd to my new overseas phone number. Nobody comes back to you and promises are just empty. I have now spoken to 4 different helpdesk people and still nothing. Can it really be that hard ?! I thought the my banks service was poor but they take the pick.
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Replies (2)
Old Mutual's replyOfficial
03 Aug 2021, 08:58Dear Boshoff S
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply03 Aug 2021, 08:58
Official
Dear Boshoff S
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
BS
Boshoff S's updateReviewer Update
09 Aug 2021, 16:00 So, as expected are my password issues still not resolved. I was contacted by Old Mutual where they said how sorry they are that I am having this bad experience etc. etc. They will contact me personally to resolve this issue.
Guess what ..... NOTHING.
I know I work in another timezone but they have my number and email to set up a call. Old Mutual is happy to take my money every month, but don't expect them to actually work for it once in a blue moon.
Guess what ..... NOTHING.
I know I work in another timezone but they have my number and email to set up a call. Old Mutual is happy to take my money every month, but don't expect them to actually work for it once in a blue moon.
BS
Boshoff S's update09 Aug 2021, 16:00
Reviewer Update
So, as expected are my password issues still not resolved. I was contacted by Old Mutual where they said how sorry they are that I am having this bad experience etc. etc. They will contact me personally to resolve this issue.
Guess what ..... NOTHING.
I know I work in another timezone but they have my number and email to set up a call. Old Mutual is happy to take my money every month, but don't expect them to actually work for it once in a blue moon.
Guess what ..... NOTHING.
I know I work in another timezone but they have my number and email to set up a call. Old Mutual is happy to take my money every month, but don't expect them to actually work for it once in a blue moon.