Old Mutual - Unable to adjust Living Annuity Income

I have a living annuity from which I receive a monthly income. I soon discovered that this income pushed my taxable income to a higher bracket and greatly increased my tax liability. I need to ensure that I reduce this income to the absolute lowest possible for this reason. The guys at the call centre asked me to rest assured that, while they could not make this amendment themselves because it is "backend", I will have this opportunity to reduce this income when the annual renewal happens in January. All I need to do is respond to the annual letter that "I should" receive any day now.

I do not rest assured unfortunately - I have checked both applicable email addresses and I have not received this letter over the last 2 years.

I am, therefore, really concerned that I may miss this annual opportunity to adjust this income.

Can someone from the backend please contact me to ensure that this letter is sent out and that I receive it.