Old Mutual *****ulent Policies

Old Mutual is a ****, they have been deducting a *****ulent funeral policy on my salary since January 2023, I opened a ***** case with them at their Germiston branch in July 2024 only to be told on the 4th of February this year that the case was never lodged on their system. As a result, I had to open another one which was successfully lodged on the 4th of February 2025 with reference number CEB*** and that feedback will be provided within 5 days. I took an initiative and went back on the 17th of February for an update, after a phone call to their call centre, I was told that the forensic investigation team is still busy with investigations I will be informed once they are done with the process. On the 4th of March I received an sms that my case is handled by a forensic investigative officer Mr William Motepe and I was provided his contact details for follow ups on the case, and a case number F-25-001833- l called him on the 17th of March for an update, he said he was done with investigations and has requested a repayment and it will take between 7-14 days to be on my account. On the 31st of March I received another sms from Old Mutual that I must furnish them with my latest bank statement to finalise cancellation and refund of my ***** case with reference number CEB*** as a subject on my email which I did. I then made a follow up with them on the 3rd of April, only for them to tell me that they did not receive my email,however, eventually they got it after checking with other departments. To cut a long story short, it's been 21 days now since I was told that I will get my refund after 7-14 days. Al I want them to do, is to pay me back my money they have been *****ulently deducting from my salary for the past two years. Their underhand tactics want me to give up like others they have been ****ming all these years with *****ulent policies but I will never give up on what belongs to me.