Old mutual *****ulent money account

Subject: Complaint Regarding Identity Theft, *****ulent Account, and Unfair Listing at SAFPS

Dear Old Mutual bank/money account

I am writing to express my extreme dissatisfaction with Old Mutual Bank's handling of a *****ulent account opened in my name at the eMalahleni branch. Despite reporting identity theft at Hillbrow Police Station , Old Mutual Bank has failed to rectify the situation.

Background:

- Lost identity document - *****sters opened a money account at Old Mutual eMalahleni branch - Reported identity theft at Hillbrow Police Station (Case Number: [Case Number]) - Old Mutual Bank flagged me at SAFPS, restricting me from taking loans for 10 years

Issues:

1. Failure to verify perpetrator's identity 2. Incorrect listing at SAFPS 3. Bank's claim that my fingerprints match the perpetrator's without my consent or opportunity to submit my fingerprints for comparison

Efforts to Resolve:

- Opened a case with the Bank Ombudsman

Request:

1. Immediately remove the *****ulent account and associated restrictions 2. Clear my name from SAFPS 3. Conduct a thorough investigation into the bank's verification processes

I request your urgent attention to this matter. Please contact me at [***] or [*** ] to discuss resolution.

Sincerely, Khanyisani Nyawo

Remember to:

- Keep a record of the letter's sending date and method (email/post) - Track subsequent communication with Old Mutual Bank - Follow up with the Bank Ombudsman and SAFPS regarding the resolution