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Andile N

1 reviews | Active since Aug 2023

16 Aug 2023, 17:03

Old Mutual *****ulent Debits

Old Mutual is one abusive insurance company with its system issues. Last year (2022) I cancelled my policies with them. Six months later 2023) they debit my bank account in the absence of my consent. monthly I have to incur ridiculous bank changes due to their unauthorized/*****ulent transactions.

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Replies (3)
Old Mutual
Old Mutual's reply16 Aug 2023, 17:15
Official
Good day Andile 

 We received your review. 

We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.

 Regards

 Bilqees Carelse 
Old Mutual Complaints Management

Best regards,

AN
Andile N's update17 Aug 2023, 11:02
Reviewer Update
The level of inconvenience this company has put me through for the past six Months is unbelievable. You get into my account, you debit my money without my consent. The only thing you can say to me is that i must wait for five days for you to return my funds. Let alone the bank charges I incurred in the process. just this morning, funds were deposited in my account. The entire amount had to cover the huge amount of charges caused by you. My life must be in a stand still due to your system issues. The level of frustration is unmeasurable. Have your agents call me as soon as possible. I do not want to wait for five days in order to get my funds back. Why do I have to wait for you when you debited the account without my consent? I have no agreement with you whatsoever. Return my funds immediately!!!!
Old Mutual
Old Mutual's reply17 Aug 2023, 11:21
Official
Good day Andile 

Thank you for your update.  

I am attending to your complaint and will provide you with an update via e-mail. 

Kind regards 

Coleen Aanhuizen
Old Mutual Customer Complaints


Best regards,