Old Mutual Two Pot worst system ever, its a mission to request for funds

Same experience as last year with this stupid whatsapp two pot request, the system did not work properly last year why would you continue to allow people to apply for two pot again in 2025 with the same bad system, when I try claim for two pot as I need emergency money it says transaction in progress but there is no transaction in progress then I try contact old mutual two pot department I have been on the phone for over an hour its the same thing I went through last year. I have given up with old mutual, worst service ever I really wish I could change my pension to a different institute and never want to deal with Old Mutual again.