Old Mutual Two-Pot Withdrawal – “Transaction in Progress” Unresolved for Months

I have been struggling for months to withdraw from my Old Mutual Two-Pot fund. Every time I try online or via WhatsApp, it tells me “transaction in progress”, even though there is no transaction in progress.

Despite numerous escalations and email confirmations that the issue had been resolved, it has not been resolved.

On 16 July 2025, Old Mutual confirmed my previous withdrawal was finalized but incorrectly left open on the backend system. They escalated it to be fixed (Ref: [OMTwoPot***4] / [SF***]).

On 22 July 2025, I was told the matter was escalated again and I must wait for feedback.

On 16 September 2025, I followed up after receiving no feedback for two months.

On 23 September 2025, I was told the matter was “resolved” and that I should try again. Yet the issue persists — the system still blocks me with the same “transaction in progress” error.

I urgently need access to my money as I am paying for my wedding venue. It is unacceptable that I am sent in circles with no working solution, despite multiple case references, escalations, and reassurances that the matter was fixed.

References:

R002534D/S096915A

EMSRef: [SF***]

REF: [OMTwoPot***4]

Request: I need Old Mutual to properly resolve this error, close the backend issue, and allow me to withdraw from my Two-Pot immediately.