Old Mutual Two pot withdrawal system - I want my money

I have being trying to access my Two Pot Savings since 23rd September 2024. Then I was advise on the 18th October 2024 that there was a problem with my SARS Tax no and that my application is cancelled and once I sort out my SARS Tax No I must re-apply. It was sorted out on the 19th October 2024. But their system keeps telling me there is a "transaction in process". I have been phoning them every day since the 19th October 2024. Asking when this will be rectified. I keep getting told a different stories. First I had to waiting until after the 25th of the month to re-apply, which I did. Tried again on the 26th October 2024, and I'm still getting the same message "Transaction In Progress". When I phoned again I got told that I must waiting until Friday and try again. Still no luck. Will this ever be sorted out. This is after all my money!!! It is now more than a month. Surely it can't take a month to cancelled a transaction!! I don't want any more stories, I am fed up all I want is my money, surely it can't take that long to cancel a transaction!! I need this money for emergencies, and I cannot wait for forever.