Old Mutual Two pot withdrawal system flawed- I want my money

I am dissatisfied with the two pots withdrawal process, frustrated by the incompetency from the consultants. I called again today spent 1 hour and 30 minutes on call with a lady named Sibongile who refused to transfer me to someone else, even though she couldn't assist. she kept putting me on hold and I waited with the hope that I will eventually get some feedback. But to my surprise, she couldn't see the status of my withdrawal process even though I gave her the reference I received on the 16th of September. Even when I gave her my ID number, the funny thing is that I received a message from Old Mutual via WhatsApp stating that Old Mutual had received my withdrawal request. it has been 7 days and no communication whatsoever. the system is flawed because you can't check your status. I don't want any more stories, I am fed up all I want is My Money, surely it can't take that long to finalize the process from a system they designed. The timeline mentioned on the two-pot withdrawal timeline is 7-8 days, you are to receive communication during this time, but I have not even received an email or an sms. As advertised, I need this money for emergencies, and I cannot wait for the unknown. I have made arrangements with credit providers and need to uphold my end of the deal by month's end. SO, when a consultant tells me they can't see my status, I smell something ***** with old mutual. You started this, finish it before things get worse