Old Mutual two pot withdrawal pathetic service

I requested my two pot withdrawal on 1 Oct 2024, waited 3 weeks, I called OM on 18 Oct, first consultant I spoke to advised me that I need to call SARS, which I then did SARS advised me that they never received a tax directive request from OM, I called OM back spoke to another person who told me that they are aware there id an internal IT issues which rejects the client’s tax numbers automatically, he assured me he will log the call to IT to resolve but then your application starts from scratch again, so 3 weeks down the drain, he said ai will get a notification to recapture my request on whatsapp, yesterday 21 Oct I called again only to speak to another consultant who advised me that the person I spoke to Friday never escalated my request to IT, she then logged it but still no turnaround time can be given… Today 22 Oct I called again only to be told that my query is escalated to IT but no-one has attended to it and they cannot tell me when it will be resolved… this is terrible… I know of people that went through Alexander Forbes and received their withdrawal within a week… I am waiting 4weeks now and only delays… pathetic service!!!!!