OLD MUTUAL TWO POT- TWO MONTHS AND NOT PAID

I logged a request via your Whatsapp number on the on the 9th October, requesting a two pot withdrawal. CED***-1. I received confirmation that in 30 days the funds will be paid into my account. In November I phoned a few times and was informed that due to some technical error the funds will be paid manually, however nobody could give me a date as to when this will be paid. I was told a request was logged call was logged for me to be paid manually, reference logged and was told to allow for 7 days for this to be processed. reference CED*** this was logged in the beginning of November 2024. I phoned again on the 27 November spoke to Sisipho, she said to me that she will escalate this and log a ticket with an escalation number. I was told I would be called at the end of the day after she spoke to her superior.

Today is the 9th of December, no call back, no escalation number, not a single call from OLD Mutual. Service is Pathetic. Up till now I cannot get a date as to when I will be paid. Surely someone should be able to prioritize my request and make the manual payment. Pranalen Naidoo