1 reviews | Active since Dec 2021
Old mutual two pot system.
Old mutual two pot system - I have submitted my withdrawal request which could not be processed and I received a message on the 29th of October 2024.Hello š We've received your Savings Pot withdrawal request for *....*. SARS has not provided us with your tax amount which means we can't proceed. Please contact SARS so that they can tell you what the problem is. Once it's resolved you can request a withdrawal again. I have resolved with SARS but I can't reapply. I have been trying to reapply however their system still shows nothing.*Savings Pot Withdrawal* _____________________________________
ā *..* Transaction in progress. You cannot make a withdrawal at this time.
I have made numerous calls and being promised that my request has been escalated. This isn't on.
We acknowledge receipt of your review and sincerely apologise for the delay you experienced with your Two-Pot withdrawal. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the delay you experienced with your Two-Pot withdrawal. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Responding to my complaint with no action means nothing. I am tired of hearing that we have escalated the issue. Now sitting at 30days old mutual can't cancel the transaction this is unacceptable š¤.
Look for a better system if need be.
Responding to my complaint with no action means nothing. I am tired of hearing that we have escalated the issue. Now sitting at 30days old mutual can't cancel the transaction this is unacceptable š¤.
Look for a better system if need be.