Old Mutual Two Pot Superfund

I submitted a withdrawal notice from my Super fund two pot of which I was informed I would receive my funds within 30 days, however when I called the call centre to enquire on the progress of my withdrawal I was informed that Old Mutual had an IT issue but my payment would be made by Monday 30 June. On Thursday 26th I called the call centre again only to be informed that I would not be receiving my funds and they are unable to advise me when my funds will be paid due to an IT issue on Old Mutual side. My issue is that I urgently need these funds and understood the waiting period, however I draw the line when the consultants advise me they have no idea when the funds will be paid especially since this withdrawal was due to an emergency. Old Mutual did not communicate this issue to me so I only received this excuse when I called to query my payment. I have tried to escalate the query but do not get any response.