OLD Mutual two pot is pathetic WORST service I have ever encountered

Old mutual Two pot system is absolutely ridiculous my wife app**** through her institute that handles their pension funds and they were paid out within 5 days I am shocked that old mutual people do not seem to know what they are doing, I app**** on the 19 September 2024 and on the 11 October I received a message that my two pot has been cancelled because of outstanding legal fees, however I do not have any outstanding legal fees when I called the two pot department they told me it was because I did not verify my bank details but no one called, emailed or messaged to verify bank details how the hell am I supposed to verify if no one asks me to verify then the lady then told me give it five days and I can re submit I then waited 5 days and tried it has now been two weeks and to date I still cannot resubmit it just states transaction in progress I have contacted the two pot department 3 times and no one is able to assist they keep telling me its a system error well if it is then fix the damn thing what is the delay? my understanding is that Old Mutual is avoiding pay outs that is the main problem here, I am really sick and tired of waiting, old mutual service is the worst by far I have ever had to deal with.