YM
Yasin M

1 reviews | Active since Feb 2024

23 Sept 2024, 09:15

Old Mutual Two Pot Error

Old Mutual's service is rather disappointing and pathetic. As one of the big players in the industry, they are not prepared for the two pot withdrawal. My colleagues are trying relentlessly to access their money, but they continously receive an error message. Old Mutual call center agents say I.T is trying to resolve the issue, but is been 6 days and no solution. Stay Away from Old Mutual.

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Replies (3)
Old Mutual
Old Mutual's reply23 Sept 2024, 09:17
Official
Good day Yasin 

We received your review. We acknowledge your concerns raised regarding the Two Pot System. We are investigating this matter and we will respond to you via e-mail. 

Regards 

Bilqees Carelse
Old Mutual Complaints Management

Best regards,

YM
Yasin M's update23 Sept 2024, 09:23
Reviewer Update
My email address is *** and my ID number is ***, I also can't withdraw,  my information is updated and so are my colleagues. 
Old Mutual
Old Mutual's reply06 Nov 2024, 14:46
Official
 Dear Yasin M This is an update informing you that this matter has been resolved. 

Best regards,