Old Mutual Treatment of Customers

I have a Annuity Fund that is maturing on 1 December. I would like to move this fund to a Coronation Retirement Annuity in order to obtain the maximum return and contacted Old Mutual Call Centre a to how to go about arranging this. I was told to send an e-mail to the Old Mutual Section 14 department in order to obtain the necessary forms. I sent an email with a signed memorandum to the Section 14 department on 22 October. I did not even receive the courtesy of a response indicating that the mail had been received and would be attended to.<br> Given this level of service from Old Mutual leaves me wondering how many other clients are not aware that this provider has very little interest in them except to collect their money each month.