CS
Claudia S
1 reviews | Active since Feb 2018
19 Nov 2025, 17:38
Old Mutual treating me like a ********
I opened up an Investment plan for my son (a minor) and due to financial constraints and 2 missed premiums, I requested they terminate the policy. Upon registration, my ID number was requested as the mother. Now when we are canceling they require a minors bank statement. I indicated that my son does not have an acc. Their response, sorry we need the plan holders bank statement. I have sent his birth certificate and my ID but I'm being treated like a common ********!!
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Old Mutual's replyOfficial
19 Nov 2025, 18:19Good day Claudia S,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply19 Nov 2025, 18:19
Official
Good day Claudia S,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management