Old Mutual treating customers unfairly

I am lost for words to describe how I am so disappointed and disheartened by OLD MUTUAL, why do I have to be subjected to so much ill-treatment and unfairness by the same company every year or every other year? I got the shock of myself today when I just needed to check the position of my policy with them, being advised that my life policy of more than 20 years lapsed, in the men time I PAY PREMIUMS EVERY MONTH!!! So, what am I paying for? This a result of Irresponsible financial advisors who ignore their customers but care to collect commission on job they are not doing. The reason why I ended up at the office today, like all the ties i ended up finding out some shocking actions on my policy is because Chris Huysman had neglected my policy and did not do what he was supposed to be doing for a long period of time and never responded to emails, WhatsApp's etc. If he had, I would not be sitting and typing this on hello Peter. Or when Complaints department back then in 2018, had done a thorough job, they would have had this fixed instead of lying that everything is in order, in the meantime not!!!!, or when I sent other complaints to customer services, they should have told me of this discrepancy, even when I spike to heads of departments or CEO, none of them bothered to say wait there is a problem. the policy should not have lapsed because I have always had a flexible savings plan, that would pay it should a premium bounce, so it is really making no sense that this happened. I have changed banking details inside their office last year and back then in 2018, and in both instances, they have messed my policy, try correcting it, then let me know everything is order, REASSURING EVEN, in the meantime, nothing is order, all lies. why would pay so much for only a funeral policy, when I have a greenlight life cover? I have always had this policy and as far as I AM concerned that is what I AM PAYING FOR, NOT what I heard today. I want that policy reinstated at no cost, I am certain if I take my case to the Ombuds, they will pay me double for being negligent and illtreating loyal customer. The savings portion was confirmed last year on email , that everything is okay, but today I heard a different story, it sopped last year October!!!!!!!!1This is a very unfair treatment, and I want nothing to do with OLD Mutual RIGHT NOW!! I have a trail of emails from when all this started and not being resolved. It is highly unacceptable!!!!!!!!!!!!!! I want my money back; I WILL NOT ACCEPT Internal affairs nor glitches, nor negligence mess with my life now! How many other customers out there have they done to? I am really tired and drained of having to be resolving some discrepancy with this company!