BN
Baxolile N
1 reviews | Active since Dec 2020
02 Apr 2026, 09:30
Old Mutual trash
I was shopping around for insurance for my family. The agent 1st said it was r250. At the end of the call she said it's r447. I then asked to cancel but still the mandate was sent to my bank capitec. I am not working and can't afford r447 or the ups and downs. Worst customer service
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
02 Apr 2026, 10:05Good day Baxolile N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply02 Apr 2026, 10:05
Official
Good day Baxolile N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
02 Apr 2026, 14:40Good day Baxolile
We’ve sent you an update today regarding your complaint from Customer Complaints Feedback (email: ***). Please check your inbox (and your spam/junk folder just in case) for our message.
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Kind regards
We’ve sent you an update today regarding your complaint from Customer Complaints Feedback (email: ***). Please check your inbox (and your spam/junk folder just in case) for our message.
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Kind regards
Best regards,
Old Mutual's reply02 Apr 2026, 14:40
Official
Good day Baxolile
We’ve sent you an update today regarding your complaint from Customer Complaints Feedback (email: ***). Please check your inbox (and your spam/junk folder just in case) for our message.
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Kind regards
We’ve sent you an update today regarding your complaint from Customer Complaints Feedback (email: ***). Please check your inbox (and your spam/junk folder just in case) for our message.
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Kind regards
Best regards,