Old Mutual TowerMall service

Good day My younger sister have placed noticed in her investment account and because she’s still a minor I had to assist her.

She went into the Tower Mall branch on the 25 of June 2024 and placed notice in , she got the ref no CEB……… and was told she will receive the funds on the 1st of July she called into the branch and she was told to wait for 15days, the following day on the 2 July 2024 I called the branch and the receptionist was rude towards me when I told her she’s rude she then said to me if she was rude she would have dropped the fone in my hear. I asked to knock off early at work and went into the branch , the receptionist whom I had spoken to earlier is Bontle and she **** on the phone and said she is Lerato Mokoto. First sign of bad service As we got into the branch a different consultant assisted us his name was Baloyi , he then said now he needs to fix someone else’s mess but it’s his colleague that works with him every days mess And when I complained about the customer service they told me that I know too much and I should shut up.

He then asked my sister for her tax number , she said she doesn’t know it and asked if they cannot look it up on the system, he said no. I managed to get her tax number and then the branch manager came to assist us , the real Lerato Mokoto.

She then said the funds will be out within 15days because the system captured the withdrawal on the 25 so all will be fine, Yesterday I called asked to speak to her then she said she cannot pick up the ref no which is the CEB number she told me to call head office myself .

I called head office and they couldn’t pick it up and said I should contact the branch that assisted us. I called her this morning she said I must call her back, the receptionist can’t ask for my number for them to call us back. My sister needs her funds as she needs to pay her school fees, she’s overdue and they cannot assist