Old mutual totally ***********. Worst Client services

I cannot see how Old Mutual can still be in business. I have been trying for more than 2 weeks now to get hold of someone in old mutual. If someone does call you back, they say they cannot help you and will get someone else to call you back, which never happens. If you try to send an email via their website,that does not work. Holding on the line for yet another department, takes forever and finally after 25min of holding, the line gets cut,. I just need to speak to someone that can tell me if a policy that reflects on my IRP5 actually does belong to me and where it came from. Money was taken, but no body knows where it came from. I honestly think that Telkom found it's match.