Old Mutual TOTAL DISAPPOINTMENT!!!!!

This claims department shouldn't even get one star. I've been waiting for my pension money to be paid out. I got told by the lady who phoned me I would get it by 11 May. On 7 May I phone to get confirmation and was told they made a mistake. It will take 10 working days which is the 18th of May. On 15 May I phoned again to check if everything was in order and they confirmed it will be paid on 18 May. I emailed Heather Roode who was listed as my fund intermediary on my Profile on the website. She rep**** and said she will let me know Monday morning, 21 May. I waited for Heather Roode's reply and eventually emailed her again where she said she is waiting for feedback and will let me know the next morning 22 May. I eventually called the Call Centre again on 21 May as I still haven't received my money and got no help from Heather Roode. I was told by the lady in the call centre that there was a mistake on there side, that there is still money left in the fund so they had to send that for authorisation. They can't pay the previous balance as they are waiting for the leftover balance to be authorised. She told me I could phone again on 22 or 23 May again. On 22 May I email Heather Roode again requesting feedback and not once did she phone or email me back as requested. I phoned the call centre again and the lady told me that they are still waiting for confirmation and they will send me an sms as soon as they pay the money. I emailed Heather Roode again, without a reply and got a phone call 22 May late afternoon from Ethal apologising about the mistake and that she is going into a meeting to try and sort things and put it as urgent. She will phone me on Wednesday morning 23 May with feedback. I waited the whole day for Ethal's phone call until Thursday 24 May when I ohoned Ethal in her direct line ********** The guy told me she is on another call and will urgently ask her to phone me back. @14h00 I phoned Ethal again and she wasn't at her desk, leaving another message. I then phoned the call centre again and then spoke to the same lady who helped me in 22 May. She couldn't see anything on my profile and just said the administrator is working on it. I requested to speak to her manager. He then phoned Ethal who said she is still waiting for confirmation qnd the claim is pending but will send me an email. Titus was very helpful even though it was out of his hands. I then decided to phone Ethal again and eventually got to her. This time I was told that she doesnt know when this would get authorised and that they went over on a new system and since I was only taking part of my pension money thing got mixed up. They had to cancel my previous application which was done beginning of April and reaply for tax deduction. She would send me an email explaining everything to me. I requested to speak to her manager but Yolanda was in a meeting and will phone me back. I then phoned Heather Roode and gave her a piece of my mind and her defence was she doesn't work with claims. I asked her that since she is an employee for Old Mutual why she didn't direct me to the relevant person or at least rep**** to my emails as that would be the right thing to do. Oh by the way, she is the Sales co-ordinator for Gideon du Plessis. Keep in mind that every phone call to the Call Cente took at least 15 to 20 minutes to get answered and that is not even the time spent trying to get feedback. I am very disappointed with Old Mutual and how they are handling this since this is their mistake and to be honest Heather Roode is a disgrace to the company.