DM
Dineo M
1 reviews | Active since Jul 2021
27 Jul 2021, 13:14
OLD MUTUAL *****
an Education fund was withdrawn on premises on the 25th of June 20201 I was told it would take 15 working days for the money to reflect in my bank account. Well can you guess its 31 days later . I've called numerous times , they never have a solid answer 1. Called on Monday the man told me if would reflect in my account in 48 hours. 2. Called again on Friday , i was told there were documents that had to be confirmed and money will reflect soon. 3. Called again on Monday , lady says its going to take 5 days. 4. Spoke to a manager , Pearl Kepelele who went form having IT issues to investigating and now shes not answering my emails.
I DO NOT RECOMMEND ANYONE TO OPEN UP A CHILDREN'S EDUCATION FUND WITH OLD MUTUAL OR ANY OTHER PRODUCT , YOUR MONEY WILL GET SWALLOWED THERE AND THERE IS NO ACCOUNTABILITY FROM THE PEOPLE WHO KEEP LYING TO YOU. IMAGINE SCHOOLS REOPENED ON MONDAY AND THIS MONEY WAS SUPPOSED TO HELP THEM OUT , NOW THAT WONT BE POSSIBLE.
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Replies (3)
Old Mutual's replyOfficial
27 Jul 2021, 13:15Dear Dineo M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's reply27 Jul 2021, 13:15
Official
Dear Dineo M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
DM
Dineo M's updateReviewer Update
29 Jul 2021, 10:24AND ITS NOW 33 DAYS AND I STILL DONT HAVE A SOLID ANSWER AS TO WHY MY FUNDS HAVE TAKEN THIS LONG AND WHY YOUR STAFF TELLS ME DIFFERENT STORIES ALL THE TIME. WHY MUST I FOLLOW UP ON MY MONEY ? ITS NOT LIKE I TOOK A LOAN FROM YOU , THIS IS ACTUALLY MY HARD EARNED MONEY. NO ONE HAS CALLED ME TO APOLOGIZE FOR INCONVENIENCE , I HAVE TO SIT ON THE LINE FOR AN HOUR EXPLAINING MYSELF TO EVERY CONSULTANT. I WONT STOP POSTING HERE ON HELLO PETER UNTIL I GET MY MONEY BACK. PEARL KEPELELE HAS SINCE SAID SHE WILL GET BACK TO ME WITH REGARDS TO INVESTING MY PHONE CALLS WITH YOUR CONSULTANTS WHO ALL **** TO ME . IM BEYOND SHOCKED . IVE FORWARDED ALL MY COMMUNICATION TO ARBETRATOR AT OLD MUTUAL LETS SEE HOW LONG THIS WILL TAKE , UNTIL THEN I WILL KEEP EXPRESSING MY CUSTOMER SERVICE RECIEVED BY OLD MUTUAL DAILY UNTIL I GET MY MONEY. I CANT IMAGINE WHAT THOSE WHO HAVE CLAIMED FOR FUNERAL POLICIES HAVE TO WAIT BECAUSE OF THE INCOMPETENCE OF OLD MUTUAL STAFF WHO I FEEL ARE INADEQUATELY TRAINED.
DM
Dineo M's update29 Jul 2021, 10:24
Reviewer Update
AND ITS NOW 33 DAYS AND I STILL DONT HAVE A SOLID ANSWER AS TO WHY MY FUNDS HAVE TAKEN THIS LONG AND WHY YOUR STAFF TELLS ME DIFFERENT STORIES ALL THE TIME. WHY MUST I FOLLOW UP ON MY MONEY ? ITS NOT LIKE I TOOK A LOAN FROM YOU , THIS IS ACTUALLY MY HARD EARNED MONEY. NO ONE HAS CALLED ME TO APOLOGIZE FOR INCONVENIENCE , I HAVE TO SIT ON THE LINE FOR AN HOUR EXPLAINING MYSELF TO EVERY CONSULTANT. I WONT STOP POSTING HERE ON HELLO PETER UNTIL I GET MY MONEY BACK. PEARL KEPELELE HAS SINCE SAID SHE WILL GET BACK TO ME WITH REGARDS TO INVESTING MY PHONE CALLS WITH YOUR CONSULTANTS WHO ALL **** TO ME . IM BEYOND SHOCKED . IVE FORWARDED ALL MY COMMUNICATION TO ARBETRATOR AT OLD MUTUAL LETS SEE HOW LONG THIS WILL TAKE , UNTIL THEN I WILL KEEP EXPRESSING MY CUSTOMER SERVICE RECIEVED BY OLD MUTUAL DAILY UNTIL I GET MY MONEY. I CANT IMAGINE WHAT THOSE WHO HAVE CLAIMED FOR FUNERAL POLICIES HAVE TO WAIT BECAUSE OF THE INCOMPETENCE OF OLD MUTUAL STAFF WHO I FEEL ARE INADEQUATELY TRAINED.
Old Mutual's replyOfficial
15 Jul 2022, 08:06 This is merely an update on Hellopeter that this matter was resolved
Best regards,
Old Mutual's reply15 Jul 2022, 08:06
Official
This is merely an update on Hellopeter that this matter was resolved
Best regards,