Old mutual the worst

My uncle passed away in novemeber 2020 and my aunt filled in all the paperwork in order to receive his provident fund. This was completed in january 2021. After not getting any information back we called them in june 2021. They said a agent will contact us back within 48 hours. This never happend. We called after 2 weeks and we were informed that they still required documents to be completed. I asked them why could they not call an inform us if this and tgey said they sent it to my uncles company. We then completed all the forms amd wemt to the old mutual office and they forwarded the documents to head office. We went back a week later and they informed the lady at the office they did not get the copy of id. The lady at the office informed that they sent all the documents as she personally sent all. She then agn asked y they could not call and request the document. This was on 1 august 2021. I called agn on 20 august to ask progress and they said they not sure at this point i asked to speak to a manager.. Spoke to the manager and she said that no1 has been assigned the case as they are short staffed but because it has. Been escalated to a manager they will handle aa urgent. I called them on 6 September to ask progress nine was able ti be given and requested to speak to a manager tgey said the manager i spoke to was busy but she will contact us later the day. Its been a week and still no call or feedback this is bad service at the highest level we need the money and we explained it to the manager and her answrr was that there department are still dealing with cases from 2019 but how is that our problem we paid ur money everymonth on time now that we need the money its stories and bs