VT
Victor T
1 reviews | Active since Jan 2019
02 May 2026, 09:12
Old Mutual the epitome of bad customer serbice
I app**** to this company for a premier holiday. I got 7 different policies with this company. On my profile it shows how many premium holidays per policy is available. Sms received to say I did not indicate how long so they approve for 4 months. Today I receive i don't qualify. My profile indicate I qualify. Only reason I don't cancel this policies is long time
Helpful (0)
Replies (9)0
Replies (9)
Old Mutual's replyOfficial
02 May 2026, 09:56Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 May 2026, 09:56
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
VT
Victor T's updateReviewer Update
27 May 2026, 14:36Old Mutual and Shannon Wentzel are beyond ***********. It seems more then person working on my complain. I will receive the one email stating I do qualify for premium holiday and policy reference numbers will be mentioned.
Few minutes later another email referring to premium holiday in 2024. Please Old Mutual be advised I do have seven (7) different policies with your company. All deducted via persal . Check my profile thank you
Few minutes later another email referring to premium holiday in 2024. Please Old Mutual be advised I do have seven (7) different policies with your company. All deducted via persal . Check my profile thank you
VT
Victor T's update27 May 2026, 14:36
Reviewer Update
Old Mutual and Shannon Wentzel are beyond ***********. It seems more then person working on my complain. I will receive the one email stating I do qualify for premium holiday and policy reference numbers will be mentioned.
Few minutes later another email referring to premium holiday in 2024. Please Old Mutual be advised I do have seven (7) different policies with your company. All deducted via persal . Check my profile thank you
Few minutes later another email referring to premium holiday in 2024. Please Old Mutual be advised I do have seven (7) different policies with your company. All deducted via persal . Check my profile thank you
Old Mutual's replyOfficial
27 May 2026, 15:19Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 May 2026, 15:19
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
VT
Victor T's updateReviewer Update
29 Jun 2026, 12:09Thank you Old Mutual and Shannon Wentzel for your bad service. I waited the 3-5 working days you assure me the money will be in my account. Is already a month now. I think my 7 the policies with this company must canceled. I can't do business with people who just collect installments abd lie for they customers
VT
Victor T's update29 Jun 2026, 12:09
Reviewer Update
Thank you Old Mutual and Shannon Wentzel for your bad service. I waited the 3-5 working days you assure me the money will be in my account. Is already a month now. I think my 7 the policies with this company must canceled. I can't do business with people who just collect installments abd lie for they customers
Old Mutual's replyOfficial
29 Jun 2026, 13:45Good Day Victor,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply29 Jun 2026, 13:45
Official
Good Day Victor,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
VT
Victor T's updateReviewer Update
29 Jun 2026, 14:12PROMISES + LIES = OLD MUTUAL
VT
Victor T's update29 Jun 2026, 14:12
Reviewer Update
PROMISES + LIES = OLD MUTUAL
VT
Victor T's updateReviewer Update
02 Jul 2026, 11:32Old mutual don't only give bad service to the consumer they are bunch of ****s. Ms Shannon Wentzel to shift the goal post everytime is not only unprofessional and is like yo7 give me the reason to cancel all 7 policies with old mutual. If you cannot pay out a simple refund how will you pay out the funeral cover when there is an death? This policies I take out for peace of mind but I'm more stress then everything. And save your apologies
VT
Victor T's update02 Jul 2026, 11:32
Reviewer Update
Old mutual don't only give bad service to the consumer they are bunch of ****s. Ms Shannon Wentzel to shift the goal post everytime is not only unprofessional and is like yo7 give me the reason to cancel all 7 policies with old mutual. If you cannot pay out a simple refund how will you pay out the funeral cover when there is an death? This policies I take out for peace of mind but I'm more stress then everything. And save your apologies
VT
Victor T's updateReviewer Update
04 Jul 2026, 08:58Portia Ngqulana and Shannon Wentzel are you guys paid to frustrate customer to such an extent that he must cancel policies and forfeited premium already paid
VT
Victor T's update04 Jul 2026, 08:58
Reviewer Update
Portia Ngqulana and Shannon Wentzel are you guys paid to frustrate customer to such an extent that he must cancel policies and forfeited premium already paid
VT
Victor T's updateReviewer Update
04 Jul 2026, 09:01Frustrate customer in good standing so that they cancelled policies smart move from old mutual and above individuals I so wish hellopeter chave zero ratings becos that's what they deserve
VT
Victor T's update04 Jul 2026, 09:01
Reviewer Update
Frustrate customer in good standing so that they cancelled policies smart move from old mutual and above individuals I so wish hellopeter chave zero ratings becos that's what they deserve