Old Mutual – The Definition of Ignoring Your Customers

If you’re considering Old Mutual, think twice. For the past month, I’ve been begging this company to address a simple request on my policy. I have sent over 3 separate emails (with follow-ups), sat on hold for hours on their call line, and still — not a single person has had the decency to respond.

Meanwhile, Old Mutual happily continues to debit my account, despite my clear instructions to stop. This is not just poor service — it’s complete disregard for a paying customer.

How a company of this size can operate with zero communication, zero accountability, and zero urgency is beyond me. It’s disgraceful and unacceptable.

Old Mutual, you’ve had more than enough time to respond — stop debiting my account immediately and actually contact me to resolve this.