Old Mutual - Terrible terrible claim service - Pathetic

I wish i could give - STARS

Old Mutual Death Benefits refer.

We advised Old Mutual June 2022 that my father has passed away. Since then it has been an uphill battle to get claim resolved. All nominees and living partner submitted their documents but it seems OM throws away paperwork as we had to resubmit documentation same documentation various times. on each call to them we are either advised ok we now have everything or again no we need same documents that has been submitted yet. We have not once received any feedback unless we ask for it. Not sure how the system works but it seems that our claim is put into a sleep mode when someone feels they dont want to attend to it or do not want to pick up a phone and request documents or information. The call centre advised me a while ago that no one has worked on our claim for months on end. We have months ago provided contact details so that they can confirm information we provided, however after following up with family members they have never been called. there is absolutely no urgency and are told to be patient. So how long exactly do you want us to be patient? How do we feed our kids or clothe our kids with patients. I understand, if it was a claim for millions and complicated then sure. But this cannot be that complicated. 4 people claimed, 2 have had absolutely no contact with my father for 10+ years, Just based on that a trustee should be able to make a reasonable decision. We are told the trustees knows what they are doing but again we are doing all the investigation ourself, then provide it to Old Mutual but still nothing gets done. I beg anyone to please try and get hold of a person that can give clear answers, there is no such thing it seems, or to actually investigate the info as we are providing it. I was once provided with a contact number that i can call, i have left numerous messages, up to today this person did not have the decency to just return a call. The same people that has had no contact, ask them for proof that there was contact, but now we are focusing on a birth certificate that must be issued for someone claiming to be my dad child but arent but we gave you all the information on why a surname will show what it shows and what exactly led up to it. Then after this it will be another story again with Old Mutual and in the meantime the people that actually depended on my dad is suffering because old mutual wants to be fair in their decision, what exactly is fair in this situation. Steer clear of old mutual, you will certainly get better service from a state institution. Pathetic.