Hellopeter
Share Your Experience
BM
Bonginkosi M

1 reviews | Active since May 2019

10 Dec 2025, 10:34

Old Mutual - terrible service!

On the 28th of October 2025, I sent an email to Nosipho Mfingwana, an Old Mutual Advisor requesting cancellation of TFSA Accounts for my two children.

I did not receive a reply to my email sent on the 28th of October 2025, so I sent another two emails on the 3rd of November 2025 and the 10th of November 2025 following up on my initial email sent on the 28th of October 2025 - to date I have been sent from pillar to post, told to submit Cancellation letters on three separate occasions all the while my account was debited and now I've been battling to get a refund and the cancellation of the TFSA.

And today (10 December 2025) I was told that there was no work done to cancel the Policy - almost 2 months after requesting that the TFSA be canceled, this is totally unacceptable and I will be contacting the Ombudsman to lodge a formal complaint.

0
Replies (3)
Old Mutual
Old Mutual's reply10 Dec 2025, 11:11
Official
Good day,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
BM
Bonginkosi M's update10 Dec 2025, 11:16
Reviewer Update
  1. Previous Old Mutual. Reference number: CET***
  2. Another Previous Old Mutual. Reference number: CCCCR***9
  3. Current Old Mutual. Reference number: CCC***0
4. Old Mutual Complaints Reference number: CMPLNTS***2
Old Mutual
Old Mutual's reply10 Dec 2025, 12:30
Official
Good day, Bonginkosi M.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management