Old Mutual terrible service even to long time standing customers!!!

I have been with Old Mutual for ten years without even missing one premium but the service I have received has been pathetic!!!!! I have sent then an email on 20/10/2022 (as per below) and no one has rep**** to me, they just sent me an sms but there is no human interaction even when prompted by clients. They send me an sms telling me i am due for cash back in 2 months but I still have not received anything instead they keep telling me about early debits. If you persist to treat me like a 2nd class citizen then I will have no choice than to terminate your service and report you to the ombudsman. I will never recommend your expensive policies to anyone, even my worst enemy!!!! (From: Maria Mokhuabane Sent: 20 October 2022 09:50 AM To: '***' <***> Subject: policy number- 69210N105*******

Hi My name is Maria Matomi Mokhuabane. I want to find out what you can offer me because I am having difficulty with the affordability of my policy. It is becoming too expensive for R20 600 ,just for 4 people over 9 years. It’s quite absurd actually. I would also like to know when am I due for cash back and how you can decrease the premium to make it more affordable ,as I am considering going to your competitors. Policy number- 69210N105****** Cellphone number- ********** Please call me with feedback. Thanks")