old mutual, terrible service

Complaint: im appalled at your shocking service and don't care attitude, I have been a client for over 10 years and I still have to wait over 15 minutes for somebody to answer my call, then the lady who I'm speaking ( did not get her name because I'm so frustrated)is unable to assist me as she is not listening to me properly. while explaining my issue and the call just cuts, nobody even bothers to call me back even after I just gave her my cell number. my policy end date keeps changing and its very concerning, also policy value had not moved since march. even the start date is not correct on the system and I want the original documents asap. if this is not sorted out im going to social media and hello peter as well as the ombudsman Required Outcome: I want my original documents and I want a break down of every payment and interest incurred during the period