Old Mutual Terrible Customer Service.

I took a funeral policy with old mutual in 2014 and ever since I took this policy my ID number was captured incorrectly.I have been going to their offices trying to get this sorted out because if I die the policy will not pay out as I am not covered.my experience with old mutual has been terrible ,my last visit to their office I was advised that they cannot change my Id number but they will add a note on their system saying incorrect Id number was captured.I asked them to provide me proof of this because everytime I go to old mutual I have to explain that my Id was captured incorrectly they never gave me.I sent emails requesting a cancellation it was never done and today they debited my account for something that I dont want anymore.extremely dissapointed!!!