1 reviews | Active since Nov 2020
Old Mutual terrible and incompetency consultant
I signed up for LIFE COVER with Old Mutual in 2016 and have paid premium over 30k over the years. I had 3 products with company contributing premium of over 5.4k per month. Due to financial challenges, I was struggling with paying my monthly premiums. I got a call from one of the company consultant and I advise her to stop deducting funds for one of the products and continue with LIFE Cover. She didn't action my request and the LIFE COVER policy lapsed. I then asked for a recording that was shared with me and it was confirmed that indeed . the consultant didn't action as I requested and it's been 2months now they busy telling me to be patient as they are trying to resolve this with the back office. I am frustrated . We have COVID 19 anything can happen . Due to the incompetency of their staff , now my family might suffer if something were to happen to me. Funny thing they do acknowledge that they are wrong and apologies, but still they have not fixed their mess and *********** consultant
It's been a terrible, frustrating situation. Nothing seems to be resolved and it's been 2months now
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Unfortunately , at the moment I not convinced that you will even contact me . Its been 2 months without any progress on this matter, mind you there's is a recording and you still unable to assist . I have been paying premiums over 30k during these period , today my LIFE COVE has lapsed due to *********** staff . You don't reply to email, you don't call back. Service is poor and frustrating. I am so disappointed with OLD MUTUAL
Unfortunately , at the moment I not convinced that you will even contact me . Its been 2 months without any progress on this matter, mind you there's is a recording and you still unable to assist . I have been paying premiums over 30k during these period , today my LIFE COVE has lapsed due to *********** staff . You don't reply to email, you don't call back. Service is poor and frustrating. I am so disappointed with OLD MUTUAL