Old mutual tax free savings is a ****.

Very disappointed, it took them more than 20 days to process a withdrawal from my tax free account which was clearly indicated as an emergency , the 5 to 7 working days is a lie. After I finally got the funds , I immediately requested a cancellation of the policy , however it has been almost 30 days now , I have not been granted and my policy is still active as they debited my account after the cancellation (I reversed it). And of course I’m still anxiously waiting for the rest of my money.