Old Mutual Tax Free Savings

I submitted a withdrawal from my Tax-Free Savings Account on March 15 due to an emergency. There was even an "emergency" option when withdrawing. Three days later, I received an email asking me to fill in forms before the payment could be processed—no funds, no updates, nothing.

I called to ask why they needed my information again when I had already provided it. The agent admitted it was a mistake on their end and that I didn’t need to sign the forms. Yet, eight days later, I still haven’t received my money—despite needing it urgently.

What’s the point of asking for the reason behind the withdrawal if they don’t even process it accordingly? The service is beyond poor—completely unacceptable.