Old Mutual tax free investment - Bad customer relations

Hi

I am have been investing with oldmutual on their tax free investment plan.

This month they didnt debit on the 15th and I sent them an email on the 17th asking why they haven't debited.After my email I get an email from oldbmutual telling me that my investment has been cancelled. I rep**** to ask why did they cancel when theres money in my account and they haven't debited. I get a response saying that they have approved my request to change my debit dated but I never requested a change in debit order. I have asked old mutual to call me as there is confusion over emails, so that we can sort this out but still nothing after a week.

Its quite shocking how old mutual dont value their clients and dont take them seriously how can I be fed so much confusion and incorrect things and when I asked them to call me, I dont get any response.

Dealing with such confusion and incorrect information is alarming especially looking at the fact that we dealing with my investments here.

If old mutual cant get there house in order its best to give me my money and I move to another client that will value me as a client