AB
Aubin B
1 reviews | Active since Oct 2018
16 Oct 2020, 07:15
Old Mutual Taking Money for Nothing
Old Mutual has been taking premiums directly off my salary for a period of time exceeding one year now, without me having any business or policies with them: and I never had any in the past. I called them and they placed me on hold for almost one hour. Then I emailed them to bring the ********** matter under their attention, yet they did not respond to date, after weeks. This is u acceptable from a renowned market leader!
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
16 Oct 2020, 11:53Dear Aubin B
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Complaints Management
Old Mutual's reply16 Oct 2020, 11:53
Official
Dear Aubin B
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Complaints Management
AB
Aubin B's updateReviewer Update
23 Oct 2020, 09:28I have been truly amazed at the response to my complaint. I can only thank the individuals involved in solving the ********** activity for their efficiency and commitment. It is a pity that things needed to go as far as this platform, before receiving the required attention. Thank you HelloPeter and Old Mutual for your honoured citizenship and ongoing service.
AB
Aubin B's update23 Oct 2020, 09:28
Reviewer Update
I have been truly amazed at the response to my complaint. I can only thank the individuals involved in solving the ********** activity for their efficiency and commitment. It is a pity that things needed to go as far as this platform, before receiving the required attention. Thank you HelloPeter and Old Mutual for your honoured citizenship and ongoing service.