OLD MUTUAL TAKING ME FOR A JOY RIDE AND EATING MY MONEY

Good Day Old Mutual

My bank account has been double debit for two months now and I would like to know why?

I do acknowledge that my policy was outstanding, and I did make payment to get my account back on track EFT payments were made on the 28th February 2023 ; 28th June 2023 and again on the 25th August 2023

I have been trying to get my policy reinstated from 19th September 2022 and 1 whole year later. Every time I contact old mutual about my account I get told my policy is not reinstated as there is still outstanding payments. I can’t understand how when I have paid the outstanding amounts I was told about and then today on the 28th November 2023 @ 09h41 I called old mutual again to find out why my bank account is been double debit for the months of October and November 2023, I am told by the lady I spoke to that I have outstanding payments and my account hasn’t been debited from January 2023 and yet low and behold my old mutual debit order has been going off every month like clockwork. In 2022 old mutual was debiting my account on the incorrect date and I filled in forms and emailed requests that it be changed but that was not happening, so I decided to call and have it sorted out over the phone. I spoke to a white lady can’t remember her name that could have been around 25th August 2023 ( I am requesting the call log for that convocation) I was told that 2 more premiums needed to be paid before my policy was up to date. Once I ended the call with your agent I went and made an EFT payment for the amount of R253.00 and was going to make the second and final outstanding amount at the end of September 2023, I did however forget to make payment and all this while old mutual is still debiting my account for the amount of R252.76. On the 27th October my account was double debited for the amount of R252.76 (R505.52) and then again on the 27th November.

Please can somebody from the account or policy department seriously look into my account / policy and check the payments that have been paid to old mutual because now you’ll are over charging me and if I don’t get any joy and have this matter sorted out before the end of the week I will be getting my legal advise to open a case against old mutual and take this matter further

I am really getting tired of all the different stories I’m been told about my policy and all the money that is been taken from my account by old mutual, I have a family to see to money doesn’t fall off tree

I have attached every bank statement from December 2022 until October 2023

If this matter is not sorted out soon I will have to close my policy with old mutual and request every premium back in full.

POLICY NUMBER: 69207N***