Old Mutual taking Fradualent Policies

A policy was taken on my name on the 18nth of November without my consent sent a cancellation form on the 8th of December to tge complaints department,when i received my january payslip the deduction is therethe policy was never cancelled tried to call the complaints department with no luck.Old mutual they are taking peoples monies taking fradualent policies when you send the cancellation form they still dont cancel the inconvience you make in peoples lives every little cent count these days you taking money from people without their consent and still have to fight to get it back.