Old Mutual system incompetency

So last week Friday I went to the Old Mutual branch in Maponya Mall to get a money bank card done...a nice gentlemen helped me to the best of his ability but unfortunately THEIR system kept crashing he asked me to return later and after a few hours their system according to him started working again and he asked me to return unfortunately I couldnt do so as I had to collect my son from creche Skip to today I returned back to the same branch and we tried again..but AGAIN their system was a problem they sent me OTP's which every time he tried to enter the system would crash and would have to resend a new OTP at a later stage the OTP's stopped coming in at all I thought that matbe it was my neywork and put my sim into another phone but no OTP in the background I heard 2 other clients of theirs complain about the OTP sms delay that I too was experiencing The gentlemen would was trying his utmost best to help tried calling technical support which they took forever to answer the phone referred him to another department of which also said they cant help regenerate an OTP ON THEIR OWN SYSTEM!! I know Im not the only client to experience this issue and its not the first time Old Mutual has failed to rectify their system and cause delays to their "important" clients Old Mutual needs to sort out whatever technical issues they have because it is costing time and efforts to go to and forth their offices for a system failure which isnt our problem