Old Mutual Superfund withdrawal

I am extremely frustrated at this point. I have been trying to make a superfund withdrawal since July 2025. My profile was not working and no one at the company new what the problem was, last month i was fortunate to speak to a lady who then discovered that my profile was not linked, she assisted and I was now able to submit my claim. I was called by Bhelekazi telling me that she was not able to verify my banking details, which was was weird as these are the banking details I used to receive my salary on while working for the company, the process prolonged even further until I escalated and was requested an alternative bank account. I sent an alternative and was now I was told that they cannot open the documents lol, mind you I was able to open the very same pdf documents on 3 different laptops, I was eventually requested to send the documents via whatsapp, I did that and had to wait again. On Thursday last week I called to check the status of my claim and was told tax had just been done, and to expect payment between Friday and Monday, no payment came through. This morning I called superfund again to request info, and now the consultant says to me, he doesn't know who told me the payment would be done on Friday or Monday, as on the system it still reflects that the claim is still in process. I ask to speak to his senior, he says he is the senior, and that no one else can help outside of him, and that he will request approval from claims department, I ask how long that will take he says around 48 hours

This is frustrating because I've never seen an instance where clients are made to bend over backwards to accommodate a service provider as opposed to the latter, ive had to be understanding for 6 months, which is unheard of and ridiculous, at this point I am not even sure if this escalation will help but I'll have to try all avenues which is unfortunate